Cannot access stats

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  anna0080 · Member · Jul 19, 2022 at 3:38 pm

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  I can no longer see the information listed in this link https://wordpress.com/support/stats/. What do I need to install to see it? Even when I click on the ‘stat’ hyperlink in this article it takes me to a page that says ‘You don’t have any WordPress sites yet.’ But I do already have one. Need some help.

  WP.com: Yes
  Correct account: Unknown

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  chummypixels · Member · Jul 19, 2022 at 3:46 pm

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  Hi there,

  Could you share the address of the site you need help with?

  Kindly note that we are able to provide support only for sites hosted with WordPress.com.

  If your site is using the open-source WordPress.org software, you should contact support at
  https://wordpress.org/support/forums/

  You can learn about the difference between WordPress.com and WordPress.org at

  WordPress.com vs. WordPress.org

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  anna0080 · Member · Jul 19, 2022 at 3:49 pm

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  https://loseitblog.com/

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  chummypixels · Member · Jul 20, 2022 at 11:09 am

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  Hi there,

  Thank you for sharing.

  It seems https://loseitblog.com is using the self-hosted WordPress.org version.

  We are only able to provide support for sites hosted with WordPress.com. The support document found at https://wordpress.com/support/stats/ is meant for sites hosted with WordPress.com.

  You could visit the support forum for WordPress.org at
  https://wordpress.org/support/forums

  I hope this helps!