Cannot access WordPress account

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  jamarvaughn89 · Member · Jul 16, 2022 at 11:12 pm

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  Hello I had my website built by freelancer overseas but he never gave me the keys to buy WordPress website is there anyway I can have discount recover or transfer over to me

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  fstat · Staff · Jul 17, 2022 at 12:58 pm

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  Hi there,

  What’s your site’s address so I can point you in the right direction of getting support?

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  jamarvaughn89 · Member · Jul 17, 2022 at 4:57 pm

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  Here is my site address

  Home

  I try using my emails the only email that seem to be closely going through is this one (email visible only to moderators and staff)
  But it’s not sending me a link or code to reset it is there another way to get in the account

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  staff-totoro · Staff · Jul 17, 2022 at 6:14 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host unclaimedmoneyrecovery.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!