Cannot edit new website
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Hello, I’m having a huge headache with trying to get my site started. I purchased a premium plan last week for the site thiswaythatway.net. I have been charged for the site and subscription, but my WordPress account still says I have a free plan, so I cannot live chat with anyone about this very frustrating problem. I can go to the site, there’s nothing there, and I can only login, but there is nothing else I can do- I can’t edit it or find it, and WordPress keeps saying I don’t have a site setup yet. Could someone from WordPress please reach out to me about this?
The blog I need help with is: (visible only to logged in users)
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just to clarify, the blog I need help with is not azafinbar-leuxp. I did not type “The blog I need help with..” The site I need help with is thiswaythatway.net.
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Hello azafinbar,
Thank you for reaching out, and I’m very sorry to hear about the frustration this has caused while trying to get your new site started. I completely understand how stressful it is to be charged for a Premium plan but still see your account restricted to a free tier without access to live chat support.
I would be happy to help look into this and get everything sorted out for you.
To help me investigate and resolve this as quickly as possible, could you please check a few quick details for me?
- It is very common for a purchase to accidentally get linked to a different WordPress.com account if you were logged into a different email or signed up with a typo during checkout. Could you confirm if you received a receipt email for the premium plan at (email visible only to moderators and staff), or if it might have gone to a different email address?
- Transaction Details: If you have the transaction ID or the exact date/time of the purchase from your bank statement or email receipt, that will help me track down exactly where the payment went so we can map it to your correct account.
Rest assured, we will make sure your Premium plan and your domain thiswaythatway.net are correctly linked to your account so you can start editing your site and access live support right away.
Looking forward to your reply so we can get this fixed for you!
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Thanks for your response! I’m not seeing an email confirmation for the payment. I’ve checked my other emails too and don’t see it. Is there a way I can email you the bank transaction details instead of sharing this information in a public forum?
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Hi @azafinbar, has the problem been solved yet?
From what you described, it sounds like the Premium plan or domain purchase may have been connected to a different WordPress.com account during checkout. Since you already provided the order number, the staff team should be able to trace the transaction and attach the plan correctly to your account.
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Logging out from here and logging back in to the other account associated with your domain will solve all your problems. Perhaps it is
https://wordpress.com/forums/users/azafinbare0493c7701/
If you can’t log in to WordPress.com, the next step depends on what you’ve lost—your password, your email access, your phone number, or your account itself. This guide helps you find the path that matches your situation, from a quick password reset to verifying your identity with our support team. In this guideCheck where your site is hostedFind your situationI forgot my passwo -
Thank you both for the suggestions, I still cannot figure out what happened. I tried logging out and back in as you suggested and I still do not have the ability to make any changes to thiswaythatway.net, the domain unpaid for. If I used a different account at check out, I don’t know what that could have been. It doesn’t make sense to me, for me to have done that.
Could someone from WordPress please contact me directly via email address? I have a paid account, I should have access to live support. If I can’t get help with this I would like a refund.
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WordPress.com Forums 