Cannot edit pages

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  intlamaphasia · Member · Jan 19, 2021 at 2:55 am

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  I was editing pages fine until about 2 pm this afternoon. At that point, I tried to publish the page that I was working on. It hung for a prolonged period of time. Eventually, I closed the page. When I looked at the page, all the content was gone, not just the new content.

  I can view all the pages. I can also write posts. But I cannot edit pages.

  The only thing I did before this happened was to click on “Upgrade” to see what the price was and what features were included. I do not want to upgrade, but I can’t see how to empty the shopping cart.

  Thanks for any help you can give! :-)

  The blog I need help with is: (visible only to logged in users)

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  therefoiam · Member · Jan 19, 2021 at 4:21 am

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  Hi there, I am not certain why the pages are not updating maybe try clearing your browser’s cache or logout and log back in .

  However to empty your cart, go to Plan> Plans on your dashboard . You will see the little cart on your right , you can click on it to delete the contents . Maybe the pages will update if the issue is with the cart.

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  staff-ozmodiar · Staff · Jan 19, 2021 at 5:25 am

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  What browser are you using? Does it happen if you try a different browser? Are you using any browser extensions? Can you try disabling them and seeing if that changes things?

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  intlamaphasia · Member · Jan 19, 2021 at 11:50 pm

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  Thanks for the help! I deleted the cart contents and cleaned out the browser cache (I am using Firefox). I was still unable to edit the page. Just a blank white screen came up. However, I deleted the page, and then created a new page with the same name. Success! I am able to edit the new page.

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  intlamaphasia · Member · Jan 20, 2021 at 12:24 am

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  I think that it did have something to do with the shopping cart. Because I just discovered that another page that had a link to Paypal has lost all its content, and I cannot edit it. All the other pages have their content intact.

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  staff-totoro · Staff · Jan 20, 2021 at 2:13 am

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  Hi there,

  Can you visit this page and let us know what you see for “Operating System” and “Web Browser”?

  http://supportdetails.com/

  This will give us some extra troubleshooting info about your computer so we can take a closer look. Also, can you try a different browser, like Google Chrome, and see if you have the same problem?

  It will be helpful to know if the issue is with Firefox only, or a broader issue that affects other browsers as well. Thanks for the additional info!