cannot log in

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  lindsay1cead425ad · Member · May 8, 2019 at 6:59 pm

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  Hi,

  I reset my password and my 2-factor verification is going to an old phone number that no longer exists. my backup codes are on a computer that got stolen a few months ago. I NEED TO LOG IN TODAY. This is the third or fourth time I’ve tried to get help with this.

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  kokkieh · Staff · May 9, 2019 at 11:53 am

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  Hi there,

  What’s the URL of the site you’re trying to access?

  This is the third or fourth time I’ve tried to get help with this.

  We replied to you via email on 2 May. You never replied to us again there. We also replied to you via email yesterday.

  It is impossible for us to help you if you don’t reply to our requests asking what site you’re trying to access.