cannot login, plugin changed login url?

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  psreznic · Member · Mar 9, 2023 at 4:10 pm

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  Hi,
  after installing WP shield plugin I got locked out of my site. Now, everytime I go to it, it just request a username and password in a popup, but when I enter them, correctly, nothing happens. It just ask for the same thing again. How can I fix this issue?

  Thank you,
  Porin

  Self-declared URL: https://inealcost.inantro.hr/admin
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Mar 29, 2023 at 12:16 am

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!