Cannot login to dashboard

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  raffayabdul · Member · Apr 19, 2021 at 5:32 am

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  Hi,

  I am not being able to login to my site through wp-admin. It says “cookies are blocked due to unexpected output”.

  Also, if you visit the site (www.anaroze.shop) there is a warning at the top, some woo-commerce issue with Divi theme, not sure if that has anything to do with it.

  I would be grateful for your help as this is very concerning and does put me in a very tight spot in front of my customers.

  Thank you.
  Raffay.

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  staff-mckluskey · Staff · Apr 19, 2021 at 9:17 am

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  Hi Raffay,

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  raffayabdul · Member · Apr 20, 2021 at 4:28 am

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  Hi,

  Thank you so much for your guidance, will look into the links you have provided.

  Cheers,
  Raffay.