Cannot Login to Website

• 

  ttwaldhausen · Member · Aug 11, 2021 at 6:46 am

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  Dear wordpress team,

  Since 2018 until a few weeks/months I had access to my WordPress site https://ttwaldhausen.bplaced.net/wordpress/
  using my user ‘ttwaldhausen’, but now it’s not possible to login with this credentials.
  Trying to reset my password, only receiving this message: ‘ttwaldhausen.wordpress.com doesn’t exist’
  In my user profile also no sites are connected:
  ‘you have no sites in your profile links. You may add sites if you’d like.’
  I don’t understand this, because the site is avaiblabe, and I was able in the past to login with user ‘ttwaldhausen’
  https://ttwaldhausen.bplaced.net/wordpress/
  However the formatting has been broken, it looks quite bad – this is the reason i tried to login after a long time.

  Kind regards
  Johannes

  Site: (email visible only to moderators and staff)/wordpress/.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  supernovia · Staff · Aug 11, 2021 at 6:19 pm

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  Hi! The site isn’t hosted here with us. Are you using https://ttwaldhausen.bplaced.net/wordpress/wp-admin to log in?

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  Then, if you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com.

  Here’s the difference between our services and the free WordPress software:
  https://get.wp.com