Cannot login to wp-admin

  • Unknown's avatar
    boogeymanco · Member ·

    The wordpress login URL, http://www.jeff-sparks.com/wp-admin, no longer seems to be working. I feel like it’s possibly redirecting me somewhere? When the login dialog *does* appear, my username is no longer recognized. I’ve also tried using the password reset function, but never receive the email. Lastly, I’ve tried directly editing the wp-login and wp-config files, but haven’t been able to track down a problem.

    Please help? Can anyone point me in the right direction here?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost (in your case this appears to be Hostgator).

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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