Cannot pay for upgrade

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  coppermoonpiercing · Member · Nov 9, 2023 at 5:32 pm

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  Hello! I was working on the website when I realized that in order to fully customize if you need to upgrade. I went to purchase the upgraded Premium plan, but it is saying the transaction is declined. I’m using a visa card with money in the account, so it should be going through. How can this be resolved?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  coppermoonpiercing · Member · Nov 9, 2023 at 5:36 pm

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  The automatic responses suggested using a new card, but it’s my business card so I don’t want to use my personal for this business matter. I’ve also double checked the information, so that is not the issue.

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  aisajib · Member · Nov 10, 2023 at 8:12 am

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  Hi there!

  I checked our records and found that we are not blocking the payments on your account. You’ll need to contact the card issuer/bank to understand why the card is being declined from their end. Please try again only after resolving the issue with your card/issuer if you have to use the same card.

  Feel free to let us know if you have more questions.