cannot reset password

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  justin29433eb46f · Member · May 12, 2021 at 6:54 pm

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  hi there, I cannot reset my password. I receive a ‘Error: the email could not be sent. Your site may not be correctly configured to send emails.’

  can you please help me?

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  staff-blorbo · Staff · May 12, 2021 at 9:35 pm

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  What is the URL of the site you’re trying to access?

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  justin29433eb46f · Member · May 12, 2021 at 10:56 pm

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  https://darcypartners.com/

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  staff-blorbo · Staff · May 12, 2021 at 11:05 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddyr.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.