Cannot sign into administration page

  • Unknown's avatar
    chrislezotte · Member ·

    When I attempt to sign in to the administration page, I am asked to provide connection information. After doing so, I am asked again when I get to the dashboard. However, the page is askew; the sign in information is hidden under the side bar. Any thoughts on how to resolve this?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi, are you using chrislezotte.net/wp-admin to log in?

    We aren’t really able to see the admin end of your site because it isn’t hosted on our services, but I’d recommend logging in there, then check to see what plugins could be affecting the layout like that.

    Going forward, these forums are primarily for site that use our free tier hosting. Our paid managed hosting plans get direct support so long as you’re logged into the right account.

    There is another set of forums for the free WordPress software:
    https://wordpress.org/support/forums/

    This short article explains the difference between the free WordPress software and our managed hosting at WordPress.com. Let us know if you have any questions about our services!

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