Cannot upload photos, help

• 

  afew1000moons · Member · Oct 2, 2012 at 6:20 pm

  • Copy link
  • Add topic to favorites

  I cannot uplaod any photos… I press the import/upload and nothing happens, I added the images to my gallery and tried the attach button… nothing happened… This has been happening for a week and everyday I try again… I don’t understand I’ve never had a problem before… somebody please help me if you can… I am about to lose it.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 2, 2012 at 6:23 pm

  • Copy link

  (1) Are you using the secure https:// login?
  http://en.support.wordpress.com/https/

  (2) Exactly which browser and version of it are you using. If you aren’t sure click here to find out > http://whatsmyuseragent.com/

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  (3) Have you done any troubleshooting? Below are the troubleshooting steps we take whenever any issues like this arise and undertaking them will provide valuable feedback information for Staff:

  a. clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  b. Using the browser with all extensions or add-ons disabled

  c. updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/

  d. Confirming third party cookies is enabled on the browser http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

  e. Confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654

  f. Confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/

  g. Resetting your router and modem and rebooting your computer
  then logging in using the secure https:// log-in

  h. Trying another browser

• 

  timethief · Member · Oct 2, 2012 at 6:25 pm

  • Copy link

  uploading images instructions here > http://en.support.wordpress.com/images/
  For more details about the options for uploading images see:
  http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/
  For troubleshooting images tips see > http://en.support.wordpress.com/images/troubleshooting-images/

• 

  cominghomerescue · Member · Oct 2, 2012 at 6:43 pm

  • Copy link

  I’ve been having the EXACT same issue for the last week. It happens in Internet Explorer and Firefox.

• 

  cominghomerescue · Member · Oct 2, 2012 at 6:57 pm

  • Copy link

  It’s fixed! Yay! Thank you!

• 

  afew1000moons · Member · Oct 3, 2012 at 4:13 am

  • Copy link

  Awww… Thank you so much… It is still happening to me… Argh! I am so happy it is fixed for you Cominghomerescue!!!! Unfortunately, for me I can’t add photos yet… same problems :( sad…