Can’t 2FA as SIM card is without service

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  rodrigocontasimples · Member · Jun 21, 2019 at 6:34 am

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  Hi, my name is Cassio and I own @cassiocontasimples.

  I am having an issue logging into the account as I have 2FA set up but since I have moved abroad, my home SIM card (the one registered with the account), for some reason that I do not not why, does not have a signal so I cannot access the account.

  Also, I may have deleted the email account associated with this wordpress account was for a company I started and have closed down. I don’t remember if the email is set up with my personal or my previous business email.

  I have sold the domain and naming rights to Conta Simples to another entrepreneur and I need to pass him the ownership of the blog. Is there any way that I can recover the account?

  Thanks,

  Cassio

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  staartmees · Member · Jun 21, 2019 at 7:26 am

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  That’s why you get the Backup Codes when you activated Two Step Authentication, it’s the only way to get back in to your account is by using a Backup Code.
  https://en.support.wordpress.com/security/two-step-authentication/#backup-codes

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  fstat · Staff · Jun 21, 2019 at 10:04 am

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  Hi there,

  I see that you have generated and confirmed the Backup codes. If you still have access to those codes use them to regain access to your account.

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  rodrigocontasimples · Member · Jun 22, 2019 at 11:04 am

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  Awesome, thanks for the help!