Cant access admin panel
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I recently took over managing a website that had many errors on it. First error I tried to fix was some buggy plugins that were causing issues on the site, so I decided to disable some to see if it fixed my issues. After disabling WP rocket in a trial an error fashion of bug fixing, the entire dashboard was then locked and I was stuck in a infinite redirect loop for both the homepage and admin pages, and clearly cannot edit anything else.
Other pages on my site still work (gallery, about us, contact, etc) but mysite.com:2083 does not work, says web server is down (error with host not responding).
I would love some help on resolving this, after a ton of searching I found that I could use an FTP client to help (or cpanel), but I do not have any of the credentials to access it, the person who previously managed the site doesn’t have the info either. Is there any way on getting this info, because otherwise my site is down and there is literally nothing I can do about it.
Im at a complete loss on what to do and any help is greatly appreciated, thank you for reading.
Self-declared URL: https://www.galthort.com/
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to moderators and staff)
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I recently took over managing a website that had many errors on it. First error I tried to fix was some buggy plugins that were causing issues on the site, so I decided to disable some to see if it fixed my issues. After disabling WP rocket in a trial an error fashion of bug fixing, the entire dashboard was then locked and I was stuck in a infinite redirect loop for both the homepage and admin pages, and clearly cannot edit anything else.
Other pages on my site still work (gallery, about us, contact, etc) but mysite,com:2083 does not work, says web server is down (error with host not responding).
I would love some help on resolving this, after a ton of searching I found that I could use an FTP client to help (or cpanel), but I do not have any of the credentials to access it, the person who previously managed the site doesn’t have the info either. Is there any way on getting this info, because otherwise my site is down and there is literally nothing I can do about it.
Im at a complete loss on what to do and any help is greatly appreciated, thank you for reading.
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I recently took over managing a website that had many errors on it. First error I tried to fix was some buggy plugins that were causing issues on the site, so I decided to disable some to see if it fixed my issues. After disabling WP rocket in a trial an error fashion of bug fixing, the entire dashboard was then locked and I was stuck in a infinite redirect loop for both the homepage and admin pages, and clearly cannot edit anything else.
Other pages on my site still work (gallery, about us, contact, etc) but mysite.com:2083 didnt work, says web server is down (error with host; not responding).
I would love some help on resolving this, after a ton of searching I found that I could use an FTP client to help (or cpanel), but I do not have any of the credentials to access it, the person who previously managed the site doesn’t have the info either. Is there any way on getting this info, because otherwise my site is down and there is literally nothing I can do about it.
Im at a complete loss on what to do and any help is greatly appreciated, thank you for reading.
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I recently took over managing a website that had many errors on it. First error I tried to fix was some buggy plugins that were causing issues on the site, so I decided to disable some to see if it fixed my issues. After disabling WP rocket in a trial an error fashion of bug fixing, the entire dashboard was then locked and I was stuck in a infinite redirect loop for both the homepage and admin pages, and clearly cannot edit anything else.
Other pages on my site still work (gallery, about us, contact, etc) but mysite.com:2083 does not work, says web server is down (error with host not responding).
I would love some help on resolving this, after a ton of searching I found that I could use an FTP client to help (or cpanel), but I do not have any of the credentials to access it, the person who previously managed the site doesn’t have the info either. Is there any way on getting this info, because otherwise my site is down and there is literally nothing I can do about it.
Im at a complete loss on what to do and any help is greatly appreciated, thank you for reading.
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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