Can't access blog

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  asenauke020118 · Member · Jul 5, 2019 at 5:40 pm

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  I am working with a client who is trying to access their old blog, https://clearviewblog.org

  The username for the blog is asenauke but we can’t gain access to this account; it is unclear which email address the reset password link goes to.

  It’s also unclear how the current username – asenauke020118 – was generated. My client does not recall creating this separate account, perhaps it was somehow autogenerated?

  What are the possibilities for gaining access to asenauke? Is there a way we can find the email address associated with that username?

  Any guidance is much appreciated.

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  staff-doublebassd · Staff · Jul 5, 2019 at 6:03 pm

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  Hey there,

  I would be more than happy to assist you in regaining access to your account. If you could please fill out our account recovery form, we’ll definitely get in touch with you as soon as possible.

  If you have the transaction ID from the receipt/banks statement from purchasing clearviewblog.org, that will assist in regaining access to the account.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!

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  staff-doublebassd · Staff · Jul 5, 2019 at 6:05 pm

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  Regarding asenauke020118 – many users inadvertently create another WordPress.com account while trying to regain access to their original account. This may have been this situation in this instance.