Can't access Genesis theme

• 

  patwrowe24 · Member · Apr 10, 2018 at 5:12 pm

  • Copy link
  • Add topic to favorites

  Hi when I try to log in to my genesis theme to make customizations, it says the email I am using is incorrect. How does this get resolved?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Apr 10, 2018 at 5:16 pm

  • Copy link

  Genesis is a WordPress.ORG theme, not a WordPress.COM theme.The theme can only be used on WordPress.COM hosted sites that have a Business Plan upgrade.

  Do you have a site hosted by WordPress.COM on the Business Plan?

  If so, what is the URL please?

• 

  timethief · Member · Apr 10, 2018 at 5:18 pm

  • Copy link

  themmajournal.com is a wordpress.ORG software install on paid hosting, hosted by CyrusOne
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  This is WordPress.COM support where we provide support for sites hosted on our servers. That site is not hosted on our WordPress.COM servers, our support docs do not apply to it, and we cannot help with it.

  For hosting issues contact your web host. For software support post to https://wordpress.ORG/support

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  The WordPress.ORG theme forum for that theme is at http://wordpress.ORG/support/theme/genesis

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
  See also https://apps.wordpress.org/support/ for app support.