can’t access my account
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My original wordpress account is not working anymore. I made a wedding website last year and now I am not able to login and access my account. The email that I believed that I used is not working and I do not know why. I know that my username is Kera however I do not remember the password that was connected to the account. I bought the domain through hostgator and created the website using elementor. Can someone please help me?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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How do get to the live chat access. It is not popping up on my dashboard and I don’t see an email that I can use. Can someone please help.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
We can’t help directly because we don’t host fortheloveofrichardson.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.
To clarify, we are a fully managed WordPress provider. We use a custom server environment that is optimized for WordPress and provides integrated caching, server-level performance improvements, security, automatic updates to core software, robust backups, and in-house support from our WordPress.com Happiness Engineers. To offer this we use a customized version of WordPress (different from what you use at Hostgator, for example) which is optimized for our infrastructure and offers the best performance possible.
Because of these differences, we do not have access to your site (we can only access sites we manage directly) and do not have backups or historical data for fortheloveofrichardson.com.
The good news is that your hosting provider may be able to help in this instance. I recommend contacting Hostgator for further assistance. They are in the best position to help. Thanks!
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