Can’t access my free site
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hello! I’ve created the following sites
svstrengthconditioning.wordpress.com
fitforpurposefit.wordpress.com
I thought I’d used the correct email to login but I cannot gain access at all. I can’t even get past the chat bot to help and human support is only available on paid plans. Any help is massively appreciated
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Hi @sjlv23 ignore the above spam.
It looks like you might need to be logged in with a different WordPress.com account
virtue23.Make sure you are completely logged OUT of this account @sjlv23 (including closing all open tabs on WordPress.com) and then head to the WordPress.com log in page. That will give you some options for logging in, including a single sign on and resetting your password. That will send an email to the email address on record for the admin account on those sites. https://wordpress.com/support/log-in-to-wordpress-com/
If you’re still having trouble you’ll need to try and recover your account by following this guide, which is also explained in the above guide.
Post back here after doing that if you need more help.
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Hello @sjlv23!
As @2020testjj mentioned, it looks like you might have more than one WordPress.com account, and you’re currently logged into the wrong one. In this case, you’ll need to log out and try logging in again with a different email address you may have used in the past. You can do that here:
If you’re unsure which email is linked to the correct account, you can try our account recovery method by following the steps in this guide:
https://wordpress.com/support/account-recovery/#verify-your-account-ownership
Also, since we can’t handle account recovery issues in public forums, if you need more help, feel free to email us directly at help@wordpress.com. We’ll be happy to assist you further from there!
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