cant access my site

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  sqedmonton · Member · Sep 8, 2016 at 5:34 pm

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  I am trying to access my site https://cageratlr.wordpress.com/wp-admin/ and i get this message ‘User sqedmonton Cannot Access the Dashboard Requested

  You are logged in as ‘sqedmonton’ and do not have the necessary privileges to access the dashboard for ‘Cageratler’. If you are not ‘sqedmonton’, please log out, and log back in with your username. If you are ‘sqedmonton’ and you need access, please ask an administrator of the site to invite you.’ I don’t understand why as it is my site and my domain name. Please help. Thanks
  Sean Quigley

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 8, 2016 at 5:39 pm

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  That’s all you need to know right there.

  You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  Replace NAME_OF_BLOG in that URL with the actual name of your blog.

  If you are not logged in under that account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/

  Recover Your Account

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  timethief · Member · Sep 8, 2016 at 5:40 pm

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  P.S. Just in case there is a glitch I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  sqedmonton · Member · Sep 8, 2016 at 5:44 pm

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  OK thanks timethief. I had cleared my cache and cookies prior in trying to get in. I don;t quite understand why i cant get access and can verify who I am etc etc. Hopefully I can get this sorted. Again my thanks.

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  timethief · Member · Sep 8, 2016 at 5:49 pm

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  You’re welcome. All you need now is patience while waiting for Staff help.

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  staff-doublebassd · Staff · Sep 8, 2016 at 7:19 pm

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  Hi there,

  The account/username that you’re contacting us from is not associated with cageratlr.wordpress.com. The site is under a different account. Do you remember creating a different account?

  Let me know, thanks!

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  sqedmonton1 · Member · Sep 8, 2016 at 7:22 pm

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  I have resolved the issue – thanks so much!! grateful for your reply

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  staff-doublebassd · Staff · Sep 8, 2016 at 7:40 pm

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  You’re welcome!

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  varrassoconsulting · Member · Sep 8, 2016 at 8:23 pm

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  Hi i am having a similar access issue. un able to get back into my site http://www.varrasso-consulting/wp-admin
  displaying 404 error- page not found. was working fine earlier today..

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  timethief · Member · Sep 8, 2016 at 8:28 pm

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  @varrassoconsulting
  varrasso-consulting.com is hosted by hostgator, not by wordpress.com

  IP Address: 192.254.233.89
  Name Servers:
  ns6465.hostgator.com
  ns6466.hostgator.com

  You are confusing wordpress.COM hosted blogs and wordpress.ORG installs on paid hosting and posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/