Can’t access my site/domain

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  anthonyotrt · Member · Apr 13, 2020 at 3:27 pm

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  Hi Guys. I can’t seem to access my site with the domain name for which I’m on a plan with you. Please help? Thank you.

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  staartmees · Member · Apr 13, 2020 at 3:42 pm

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  As you are looged in as anthonyotrt and that account is bearly 1 hour old, it’s obvious your paid plan site is connected to another account. As you have a paid plan, you have a transaction id. So it’s very easy to restore access to your lost account at https://wordpress.com/support/account-recovery/