can’t access my site or wp-admin site
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I can’t access my website and I also can’t access my wp-admin site. When I try to pull either of them up, I just get an error message. I logged in to wordpress and when I try to click on ‘My Site’ I get an error message to check my jetpack connection. But how can I check the jetpack connection if i can’t access the wp-admin part of my site?
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What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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When I go to wordpress.com and click on “my site” to get to settings to disconnect jetpack, it’s just a white screen. And when I try to go to annaclairevollers.com/wp-admin, i just get an error message. I understand that I need to disconnect/reconnect Jetpack but both of the ways explained on the link you sent are unavailable to me. I can’t access my settings or my wp-admin page at all.
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Jetpack will only work inasmuch as wp-admin works, unfortunately. Have you tried searching the web for the error you get, or checking in with your host? What is the error you get?
Once it is resolved, if you’ll clear your browser cache that should knock out any remaining issues on this end.
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