can’t access my website

  • Unknown's avatar
    johneoyzon · Member ·

    My website is peachtreeworldnews.com, but i inadvertantly created a new account with the same email address, now I can’t log in to edit my website. I’m afraid to delete my new account, because it says it will lock me out for 30 days. help!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host peachtreeworldnews.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Hostinger. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that your hosting provider may be able to help in this instance. I recommend contacting Hostinger for further assistance and they may be able to clarify why you have more than one site on your hosting account and which can be safely deleted. They are in the best position to help. Thanks!

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