Can't access my wordpress site, novaoutdoors.com

  • Unknown's avatar
    kamofca · Member ·

    Hello,

    I can’t get into my site for some reason. I thought I might have forgotten the password but when I try to get a new one it throws this up.

    Fatal error: Uncaught exception ‘phpmailerException’ with message ‘Invalid address: (setFrom) ‘ in /home/novaoutd/public_html/nova/wp-includes/class-phpmailer.php:1023 Stack trace: #0 /home/novaoutd/public_html/nova/wp-includes/pluggable.php(352): PHPMailer->setFrom(NULL, ‘WordPress’, false) #1 /home/novaoutd/public_html/nova/wp-login.php(372): wp_mail(‘admin@novaoutdo…’, ‘[NoVA Outdoors]…’, ‘Someone has req…’) #2 /home/novaoutd/public_html/nova/wp-login.php(494): retrieve_password() #3 {main} thrown in /home/novaoutd/public_html/nova/wp-includes/class-phpmailer.php on line 1023

    I don’t have enough IT skills to figure it out.

    THanks
    Kamber

  • Unknown's avatar
    timethief · Member ·

    novaoutdoors.com is hosted by SingleHop, not by wordpress.COM.

    That site is not on our WordPress.COM servers. You are posting to the wrong support forum and or relying on the wrong support documentation.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • The topic ‘Can't access my wordpress site, novaoutdoors.com’ is closed to new replies.