Can't access my Wp-admin

  • Unknown's avatar
    figuregroundarchitects · Member ·

    Hi,

    When I try to enter the WP-admin domain we get this message: “Critical error on your website. Please check your site admin email inbox for instructions”

    In my site admin email I get the following instructions:

    Please check your site now. It’s possible that everything is working. If there are updates available, you should update.

    These plugins failed to update:
    – LayerSlider WP version 6.11.2
    – version 6.3.0
    These themes failed to update:
    – Figure Ground version 3.6.11
    These plugins are now up to date:
    – Category Order and Taxonomy Terms Order version 1.5.7.3

    However, I can’t enter in my WP-admin domain, so I can’t update the plugins.

    Could you please help me to unlock this situation?

    Kind Regards,

    Marcos

  • staff-ozmodiar · Staff ·

    Hi,

    Can you share the URL of your website?

    I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open source WordPress software, but hosted elsewhere.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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