cant access our wordpress website

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  ultrawoodinteriors · Member · Nov 21, 2018 at 9:31 am

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  http://www.ultrawoodinteriors.co.uk

  This website we had created in 2011, sometime earlier in 2018 our password to make changes stopped working. Please can you help?

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  fstat · Staff · Nov 21, 2018 at 1:27 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted elsewhere. Therefore, you need to contact your hosting provider regarding this.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org