Can’t access pages, posts and product pages due to ERR_HTTP2_PROTOCOL_ERROR

  • Unknown's avatar
    angieallard · Member ·

    I am getting these errors when trying to access my posts, product pages and pages to edit them:
    –Chrome: ERR_HTTP2_PROTOCOL_ERROR
    –Safari: NSURLErrorDomain:-1017

    I have tried 1) clearing the cache, 2) disabling every single plugin, and adding each in one by one, 3) trying from another computer – and nothing works.

    I can access the pages when I deactivate WooCommerce OR my theme’s builder plug-in (although, I then see code for each page). I’ve tried to work with GoDaddy, WooCommerce and Avada (my theme provider) and nobody can figure it out and are pointing blame at one another. I need help! Anything else I can do to figure this out?

  • staff-totoro · Staff ·

    Hi there,

    The site elementalblue.com appears to be a self-hosted WordPress (also called “.org”) site hosted on GoDaddy Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/elementalblue.com+dns

    To clarify, we are not the only providers of WordPress sites, and GoDaddy also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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