Can’t access site.

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  florenceannelong · Member · Dec 8, 2021 at 5:41 pm

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  Hi,

  When I login to my WordPress account, my website is missing. I can still see it is active when I type in the URL, but I can’t access my admin privileges.

  When I click ‘my site’ it just says I don’t have any. I had some issues with GoDaddy earlier in the week when I reset some passwords but they told me it had been resolved. I’m not sure if WordPress or GoDaddy needs to fix this, but I would appreciate some advice. Thanks.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Dec 8, 2021 at 8:16 pm

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  That would be for a self-hosted WordPress.org site, hosted with GoDaddy, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/