can’t access the dashboard of my website

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  meninadomarcom · Member · Dec 12, 2019 at 11:26 am

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  Well, I’ve created my website a few years ago, haven’t updated for a while, but have renewed the subscription in March 2019. I’ve decided to check it today and can’t find the dashboard, in my account it says I have no website. In my billing history there is nothing there. I have no idea what have happened. What could have happened?

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  staartmees · Member · Dec 12, 2019 at 11:37 am

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  You are logged in as meninadomarcom. This account is only 4 months old so it can’t be connected to an older site. It’s obvious your site is connected to another account of yours. You must log out from meninadomarcom and log in again to the account connected to your site.

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  staff-zinnia · Staff · Dec 12, 2019 at 4:59 pm

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  Howdy –

  I can help you find the right account. Please share the site URL that you were working on.

  The reason you see “no sites” connected to the account in use is because it’s not the right one.