can't add photos, nothing works in the new editor!
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cannot access my photo library. cannot drag/drop new files from my computer to photo library. pages often unresponsive, even though other webpages work, can’t add photo or photos to a post. Since this is a blog with photos, what is the point of having it if i no longer can do these things? have old computer but should i be completely shut out if i can’t make the ‘new’ editor work for me? can i use the ‘old’ editor and shouldn’t that be easy to access for us poor luddites who can’t afford the newest and latest computers, portable devices, and apps? Please help me. i don’t want to have to go back to blogger!
The blog I need help with is: (visible only to logged in users)
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In order to help you Staff need to know your specific computing environment details. Please work through the list that follows and report your details back here.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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hi timethief;
my computer is so old and i cannot update to newer versions of any of the browsers as they are unsupported. that is part of the problem – functionally obsolete computer and poverty. my imac is from 2006; my browser safari is 5.1.1.0 and my OS 10 snow leopard is so old i can’t get updates for that or chrome, and ff crashes my computer.i made a document of all the good information and instructions you sent me so that i have that info on my hard drive. Thank you so much for taking the time with thorough instructions and suggestions – I really appreciate that, and will work through them.
i did get things to work on the platform of wordpress i have – not even sure which version i do have, but it was trial and error. i finally found some support tutorials but even they did not help until i found the ones for inserting media. hoping that solved it for now. i can write how i figured that out if you want, in case there are other people with ancient computers that need a workaround.
all i did was go to my blog, hover the mouse on “my site” and then choose WP Admin, which allowed me to choose “media” and either upload from library or add media. Everything worked! i guess this is all solved for now, but I do have one big question I’d like answered, just in case:can i go back to an older platform of wordpress if what i did, doesn’t keep working?
Thanks again!
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Thank you, timethief. Hoping that with your instructions and what i know now, it’ll keep working! :)
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