Can't cancel a mapped domain
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My credit card was automatically charged me US$13 for a domain name mapping I set up a year ago but no longer want (kohineighbourhood.co.nz — purchased through an external provider).
I went to Dashboard > Store > My Domains and see the two domains I have mapped, but there is no option to cancel them. It does say that the domains I have mapped are both “manual renewal”, expiring in a year’s time. How were they manually renewed if I didn’t do anything? A link there says to “contact support” to cancel them. This is hyperlinked to a searchable common problems index where I find the relevant guide on cancelling a domain.
This page tells me to return to Dashboard > Store > My Upgrades and click the “cancel” button next to the domain in the “Subscription” column. I return there, however there is no “cancel” button/link.
The support page tells me that if there is no “cancel” button, I simply need to “contact WordPress”, which is hyperlinked back to the same support page I started on — the one that provides no contact details or form, only a searchable common problems index, basically trapping me in a loop .
So WordPress is automatically charging my credit card for something I don’t want, telling me I did it manually when I didn’t, not giving me any option to cancel it and not letting me contact them to tell them about it. Very frustrating.
The blog I need help with is: (visible only to logged in users)
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The issue is that you are not logged into the account that owns the upgrade in question. Could you have had another WordPress.com user account at some time?
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