Can't connect to wordpress

• 

  heckraiser1 · Member · May 22, 2012 at 7:32 pm

  • Copy link
  • Add topic to favorites

  I try to connect to wordpress and it says the following.

  Your website needs to be publicly accessible to use Jetpack: site_inaccessible

  Error Details: The Jetpack server was unable to communicate with your site [HTTP 404]. If you are hosted with Go Daddy, they are aware of this issue, and we at WordPress.com are working with them to fix it. If your site is hosted elsewhere, please contact Jetpack Support: http://jetpack.me/support/

  This was previously working nothing changed that I know of and the stats stoped showing up. So I hit the connect button again and that’s what happened.
  Blog url: http://heckraiser.org/

• 

  staff-blorbo · Staff · May 22, 2012 at 8:47 pm

  • Copy link

  Please try updating to Jetpack 1.3.3 and let us know if that fixes the issue.

• 

  heckraiser1 · Member · May 22, 2012 at 8:50 pm

  • Copy link

  Did that just before I posted. That’s the error that came up after I updated.

• 

  staff-blorbo · Staff · May 22, 2012 at 9:57 pm

  • Copy link

  Do you have any luck if you temporarily deactivate all other plugins?

  Theme functions can sometimes interfere like plugins, so if that doesn’t work, please try temporarily activating the Twenty Eleven theme.

• 

  heckraiser1 · Member · May 23, 2012 at 12:32 am

  • Copy link

  I Deactivated all plugins. Then turned on just Jetpack tried to connect. Same thing. I have a custom theme basically just changing the CSS on the ‘twenty eleven theme’.

  So there is a new 1.3.4 update for jet back. I installed that. I just deactivated all plugins except jetpack.Switched to Twenty Eleven Theme. Then tried to connect and this message:

  “Your website needs to be publicly accessible to use Jetpack: site_inaccessible

  Error Details: The Jetpack server was unable to communicate with your site [HTTP 404]. If you are hosted with Go Daddy, they are aware of this issue, and we at WordPress.com are working with them to fix it. If your site is hosted elsewhere, please contact Jetpack Support: http://jetpack.me/support/
  “

  I am hosted with BlueHost.com

• 

  staff-blorbo · Staff · May 23, 2012 at 6:41 pm

  • Copy link

  Which version of PHP are you running?

• 

  heckraiser1 · Member · May 23, 2012 at 7:17 pm

  • Copy link

  PHP 5.2 (Single php.ini)
  Same as PHP 5.2, but all subdirectories will use ~/public_html/php.ini

  This is what I found in the BlueHost PHP Config

• 

  staff-blorbo · Staff · May 23, 2012 at 7:24 pm

  • Copy link

  Ok, I’m going to send you an email in a few minutes with further troubleshooting steps. Once received, let’s continue via email.