Can't Contact Support and Page Won't Load

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  soljac · Member · Nov 21, 2018 at 8:34 pm

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  A WHILE back I created danielsoljac.wordpress.com and I BELIEVE I’ve been using that wordpress account for a while now. Well, recently I decided to stop using a plugin called jetpack, and was told that I needed to come in here to stop that subscription. However, for some reason a lot of things aren’t loading on my wordpress.com site. For instance, even the support button on the bottom right won’t open for me. It just continues to load forever.

  I can’t find a place to upload pictures of what I’m seeing, but essentially it’s a bunch of gray loading bars that never seem to finish loading.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Nov 22, 2018 at 10:15 am

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  Hi soljac,

  A WHILE back I created danielsoljac.wordpress.com and I BELIEVE I’ve been using that wordpress account for a while now.

  That’s correct, you are contacting us from the account which owns danielsoljac.wordpress.com :)

  I decided to stop using a plugin called jetpack, and was told that I needed to come in here to stop that subscription.

  Your Jetpack subscription was cancelled a refunded a couple of weeks ago — there is a copy of the refund receipt in your Billing History if you need it.

  For instance, even the support button on the bottom right won’t open for me. It just continues to load forever.

  I’ve checked your account from my side and everything is working as it should. Please try clearing your browser cache, then refresh the page:

  Solve Common Browser Issues

  Does that help or are you still having trouble?