Can’t customize

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  kayladawn0309 · Member · Feb 14, 2022 at 10:26 pm

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  Hello I can’t customize my theme. I chose a theme and then when I click on customize it won’t load. Any suggestions?

  Thanks, Kayla

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 15, 2022 at 2:16 am

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  Hi there,

  We can’t help directly because we don’t host lifeatkaylas.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (bluehost.com) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks over in the open-source forums are more familiar with these kinds of issues and are in the best position to help, thanks!