Can’t find account

• 

  onewordcoach · Member · Jun 22, 2021 at 1:26 am

  • Copy link
  • Add topic to favorites

  Please help me find my account

  The site I need help with is Everything in its place. This site is not linked to my WordPress.com account.

• 

  fstat · Staff · Jun 22, 2021 at 8:30 am

  • Copy link

  Hi there,

  What’s your site’s address so I can point you in the right direction of getting support?

• 

  onewordcoach · Member · Jun 22, 2021 at 10:02 am

  • Copy link

  everythinginitsplace.com

  Thank you

• 

  fstat · Staff · Jun 22, 2021 at 1:04 pm

  • Copy link

  Your site is not hosted by us (WordPress.com). It is hosted by GoDaddy. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us.

• 

  onewordcoach · Member · Jun 22, 2021 at 1:26 pm

  • Copy link

  But I’m being charged by word press

• 

  onewordcoach · Member · Jun 22, 2021 at 1:43 pm

  • Copy link

  https://everythinginitsplacesite.wordpress.com/

• 

  staff-ozmodiar · Staff · Jun 22, 2021 at 5:45 pm

  • Copy link

  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access (everythinginitsplacesite.wordpress.com). This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.