Can’t find billed account

  • Unknown's avatar
    thealchemyhouse · Member ·

    Hi, I bought a domain in march 2020 and was recently billed again for this prior to the renewal date. I can no longer access the account due to forgetting the log in detail. I have gone through the ‘forgotten password’ link and have changed that but was then promoted to put in a user name instead of my email and unfortunately I can remember that either. I then followed the ’email me a log in link’ route and was log into this old account which shows no purchase history. I am unable to log into the paid for domaine and need to cancel the renewal!!!!

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @thealchemyhouse WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

    Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

    If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.

    Thanks!

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