Can’t find log in information
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My email seems to take me to a completely different account. I can’t seem to access my business account which I paid $300 for apparently last year and haven’t even used since I can’t access anyway to edit the site.
WP.com: Yes
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
Yes, I only see a Premium Theme purchase under this particular account. What is the URL of the site that has the Business Plan?
I’ll see if I can look up the connected account.
Thanks!
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Hi there,
If you still have access to the email connected to that account, you can enter that email address in the password recovery form:
https://en.wordpress.com/wp-login.php?action=lostpassword
If that doesn’t work and since this was a paid upgrade, you can provide us with the transaction ID as proof of ownership so we can restore access to your account.
Follow these instructions to retrieve that transaction ID from your card statement:
https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
and then send it to us through this form:
https://wordpress.com/wp-login.php?action=recovery
Please DO NOT POST any transaction details in this public forum. Use the form I linked above.
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