Cant find my site

  • Unknown's avatar

    I created a site and now when I go to my website it says it is down and if I am the owner to go to my provider. When I go to wordpress it says I have no sites.

    Self-declared URL: hiddenelmrv.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host hiddenelmrv.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Google Cloud Hosting. As a result, we do not have access to your site and are not familiar with the source of your issue. It sounds like you made a URL change in your WordPress settings, but if you are able to set it back to the original address, you will be able to reconnect and see the content hosted with Google Cloud Hosting. We use a different method for changing your site address on WordPress.com, so we can’t walk you through how to do that on your site.

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