Can’t find user via email search

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  leilanidoornbosch · Member · Oct 9, 2023 at 10:51 pm

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  I’m an admin for our work knowledge base, which is private/invite only. Unfortunately our IT team reused an email address. I can’t send the new employee an invitation and they’re not receiving a password reset email. When I try to send an invitation it says they’re already a member. Since I can’t find them by search I also can’t delete and recreate the account.
  
  I don’t know what user name they may have chosen other than their email address, unfortunately. Any help would be appreciated.

  The blog I need help with is: (visible only to logged in users)