Can't fully activate my account

• 

  juan839 · Member · Aug 6, 2017 at 7:42 am

  • Copy link
  • Add topic to favorites

  Hello, I’m in an infinite loop of the kind ‘please confirm your email > resend email > your account is activated > login > please confirm your email …’. The fact is that I receive the email and click on the link ‘confirm now’ and receive the confirmation that my account has been activated, but when I login, I don’t get rid of the ‘please confirm your email’ message. There must be a mistake in the app or in my data. Can somebody check it out? My user is @juan839. Not sure if this is the right place for this. Thanks in advance.

• 

  juan839 · Member · Aug 6, 2017 at 7:44 am

  • Copy link

  Also I have to add that I’ve alse tried all the process after cleaning all gravatar an wordpress cookies just in case it was a problem of that kind, with no luck.

• 

  gemmacevans · Member · Aug 7, 2017 at 9:48 am

  • Copy link

  Hi juan839,

  I’ve sent an email to the address on your account — I’ll follow up with you there about the next steps. Please let me know if the email doesn’t come through to you.

  Thanks!

• 

  naomidagenbloom · Member · Aug 14, 2017 at 6:16 pm

  • Copy link

  I’m another “infinite loop” person. Have completely lost touch with Word Press blogs had followed because never have confirmation/password that’s right one.

• 

  gemmacevans · Member · Aug 15, 2017 at 9:04 am

  • Copy link

  Hi naomidagenbloom,

  Please start a new thread for your question and tag it with ‘modlook’. Once you’ve done that, a member of staff will be happy to look into this for you.

  Thanks!