Can't get into my inactive account

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  iambenjoz5c0211406c · Member · Sep 11, 2022 at 2:56 pm

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  By other blog that I no longer use (haven’t used in years), is connected to my email ((email visible only to moderators and staff))

  The blog is: successpromotions.wordpress.com

  I keep receiving emails to (email visible only to moderators and staff).

  The problem is that 2 step verification is enabled and I don’t have access to the backup codes, SMS etc.

  I really really don’t want to be receiving emais an account that I dont even have access to!

  I want this issue to be resolved as it very annoying!…..

  Please help! :(

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  staff-totoro · Staff · Sep 11, 2022 at 6:01 pm

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  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns successpromotions.wordpress.com.

  Note: If you do not have the proofs asked for in that form, you can choose the Transaction ID and enter a random string of numbers to allow you to send the form.

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  iambenjoz5c0211406c · Member · Sep 11, 2022 at 10:53 pm

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  The random string of numbers trick isn’t working….

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  aleone89 · Staff · Sep 12, 2022 at 9:02 am

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  Hello there,

  Are you referring to the transaction ID, if yes this can be found as per these instructions here: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  I hope this helps!