CAN'T GET INTO RECOVERY MODE ON OTHER SITE!!!!!

  • Unknown's avatar
    thefabdmasterkey · Member ·

    I AM NO LONGER IN RECOVERY MODE ON THE SITE BELOW AND I CANT GET ANY HELP FROM YHOU PEOPLE

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, BackupBuddy.

    First, visit your website (https://dmp.masterkeyexperience.com/) and check for any visible issues. Next, visit the page where the error was caught (https://dmp.masterkeyexperience.com/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    [redacting secret link]

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.0.1
    Active theme: DMP – Master Key Experience (version 2)
    Current plugin: BackupBuddy (version 7.1.3.5)
    PHP version 8.1.4

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there! I redacted the secret link. You’ll want to avoid sharing that kind of link publicly.

    Can you contact your host for help restoring the site? Also, if you have backups through Backup Buddy, they may be able to help, too.

    Going forward, these forums are actually for the sites hosted here on our servers, but there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    Or, once you’ve got the site sorted, if you’d want to use our services so we can manage hosting, backups, security, etc. for you, you’d be welcome. You can find our plans here:
    https://wordpress.com/pricing

    Hoping this helps!

  • The topic ‘CAN'T GET INTO RECOVERY MODE ON OTHER SITE!!!!!’ is closed to new replies.