Can’t log in

  • Unknown's avatar

    Hi! I have another WordPress website which I need to edit as it has incorrect contact details. The email I used for that site is an old one and I have tried many things to log into that email account and I can’t. Is there any way I will still be able to log into WordPress.com or even request that the website be taken off line, without being able to access the email account to which the WordPress site is linked? Any help would be very much appreciated, thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi libk85,

    The email I used for that site is an old one and I have tried many things to log into that email account and I can’t.

    Can you send a link to the site you are unable to login to?

    If you let me know, I can look at your options.

  • Unknown's avatar

    Hi Gemma!

    Thanks so much for your reply.

    The URL of the site I am trying to access is colinbache.com, and the email to which this account is linked is (email visible only to moderators and staff). I have tried and tried to access this email account but Microsoft are refusing to grant me access. It’s been years since I’ve logged into either my wordpress or the hotmail hence I have forgotten the passwords.

    If it’s not possible to get me logged in I would be happy if the website could just be taken offline!

    Thank you so much!

    Colin

  • Unknown's avatar

    Colin, I have set that site to private so that it does not show up on the web. I’ve also sent an email to the email on that account stating that.

    If you want to try and recover that site, you could look back through your statements to see if you find a transaction id.

    Recover Your Account

    You can also use the following tool to see if you can get more information.

    Why was I charged?

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