can’t log in

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  alanbmulholland · Member · Feb 11, 2020 at 2:57 pm

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  website’s security certificate is expired, which prevents Firefox from securely connecting

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  staff-zinnia · Staff · Feb 11, 2020 at 4:29 pm

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  Hi there –

  Which domain or site URL is in question here? Share that information with us so we can take a closer look.

  I do suspect that WordPress.com is not the domain registrar in this case though, because our SSL is automatically included and doesn’t expire.

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  alanbmulholland · Member · Feb 11, 2020 at 7:58 pm

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  waverover.ca

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  staff-blorbo · Staff · Feb 11, 2020 at 8:03 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Digital Ocean.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.