can’t log in

  • Unknown's avatar
    rmcjerry · Member ·

    my site had been hacked and I tried adding wordfence. have been unable to get back in ever since. when I try to access it on the web it now asks for a username and password, same when I try to manage from siteground. None of my passwords will work. Only trying to build an author’s website so it has to be available on a web search.

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • fstat · Staff ·

    Hi there,

    Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and therefore, you need to contact Siteground regarding your issue.

    We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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