Can’t log in

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  rymasolutions · Member · Jan 9, 2022 at 6:54 pm

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  Suddenly, I am unable to log into my WP site for Catworld.co.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 9, 2022 at 10:02 pm

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  Hi there,

  We can’t help directly because we don’t host Catworld.co on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead from what I can see your site is hosted with Amazon. You can confirm at this link.

  Your host uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through your host, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Amazon support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!