Can’t log in to account

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  cmalteseaf04534568 · Member · Jun 9, 2021 at 5:55 pm

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  I’m building a website for a friend, using his login info. All of a sudden I can’t log in, am getting a message asking if I’m trying to log into my own account at wordpress.org. I am not, but can’t get past this error message.

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  staff-blorbo · Staff · Jun 9, 2021 at 7:14 pm

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  What is the URL of the site you’re trying to access?

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  cmalteseaf04534568 · Member · Jun 9, 2021 at 11:20 pm

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  alanjohnmayer.com

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  staff-totoro · Staff · Jun 10, 2021 at 1:21 am

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  Hi there,

  The site inheritedarts.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Inherited Arts Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/alanjohnmayer.com+dns

  To clarify, we are not the only providers of WordPress sites, and Inherited Arts also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through Inherited Arts, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask Inherited Arts support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!