Can’t log in to dashboard

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  apriltowery · Member · Feb 7, 2022 at 5:35 pm

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  I can’t log in to my dashboard.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Feb 7, 2022 at 7:09 pm

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  What is the URL of the site you’re trying to access?

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  apriltowery · Member · Feb 7, 2022 at 10:13 pm

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  apriltowery.wpengine.com

  I tried to reset the password, but no email is sent with a new reset link. My email address is (email visible only to moderators and staff)

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  staff-blorbo · Staff · Feb 7, 2022 at 10:18 pm

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  That is a self-hosted WordPress.org site, hosted with WP Engine, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  apriltowery · Member · Feb 7, 2022 at 10:21 pm

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  OK, thank you! I will see if that helps.