Can’t log in to my WordPress

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  fabiandubz · Member · Jan 4, 2022 at 4:24 pm

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  Hi,
  I setup SSL from a free plugin which went swimmingly beautiful. At the end it logged me out of WordPress and because it goes through the cPanel/go daddy to sign in I’ve never known the username and password credentials. So now I can’t log in to my WordPress. Help please!

  Thanks in advance

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Jan 4, 2022 at 5:29 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  fabianabeki · Member · Jan 4, 2022 at 5:48 pm

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  Hi Mac,

  Absolutely my bad, I quickly realised after that this was the case. So yes I need to head over to WordPress.org. My mind seems to be a bit rusty coming back to running things for a website using WordPress, hence you must get this all the time.

  Thanks so much for your reply.

  Best regards,
  Fabian.

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  supernovia · Staff · Jan 5, 2022 at 2:16 am

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  Fabian, if it helps, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  You can use the other forums from there. Cheers!