Can’t log in to my ‘wp-admin’ page – ‘HTTP ERROR 500’

  • Unknown's avatar
    sourcefinanceuk · Member ·

    Good afternoon, I can’t log in to the wp-admin section of my website. When I try I get an error page that says:

    ‘This page isn’t working
    http://www.sourcefinanceuk.com is currently unable to handle this request.
    HTTP ERROR 500’

    I have tried resetting the password – I get the link in my e-mails and change the password fine, but then I get the same error message when I try to log in again.

    Can anyone help please?

    Thanks.

    Site: (email visible only to moderators and staff).
    WP.com: Yes
    Correct account: Yes

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • The topic ‘Can’t log in to my ‘wp-admin’ page – ‘HTTP ERROR 500’’ is closed to new replies.